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| A work day in a Call Center in Albania |
A few month after the Italian law on the call center sector is implemented the effects of warning are felt in Albania. There are at least 30 call center entities operating in the telemarketing sector that have shut down the business in 2017, writes the economic magazine, Monitor, after studying the number of closed businesses in January-November 2017.
The number of Call Center companies that have been closed since the beginning of the year to date, according to market players is bigger, but difficult to identify as a large part of them are small businesses registered as Physical Persona.Contacted by the magazine "Monitor", these operators give different reasons for closing the activity, but the main thing is the lack of marketing campaigns from Italy.
In Italy, on April 1, the law on the "Delocalization" of the call center companies, which tightened the rules for shifting activity from Italy to non-EU states, came into force and imposed a fine of up to 50 thousand Euros for violations such as not declaring the country of origin of the phone call. Approved in December last year, the law was given a transitional period to enter into force in order for companies get acquainted with new rules, standards implementation, employee number reporting, headquarters addresses, data protection etc.
For Albania is expected that this move to be hard, as there were about 25,000 persons working on call centers in 2016, mainly young people.