In 2024, more than 600 complaints were filed with the tax administration regarding business activities. Specifically, the Complaint Handling Sector recorded a total of 603 cases over a one-year period. Out of these, 541 were categorized as abusive complaints, submitted in various forms such as emails, landline calls, mobile calls, WhatsApp messages, meetings, and letters. The complaints came from both individuals and institutions across the country, local media say.
Of the 541 reported complaints, 505 cases have been resolved, while 36 others remain unanswered and will be followed up on in the future.
As for the actions taken in response to the complaints, 240 fines have been imposed across different categories. Specifically, 65 fines were issued for the failure to issue invoices, 40 for blocking business activities, 29 fines for failure to perform fiscalization, 22 fines for unreported employees, and 18 penalties for goods sold without invoices, among others.
Regarding the unresolved abusive cases, the 36 pending complaints are awaiting verification by the relevant directorates.
Throughout the year, the Complaint Handling Sector has dealt with citizen complaints via the green line, providing assistance for a variety of issues. This assistance includes addressing complaints related to tax evasion and offering guidance on other tax-related matters.
Additionally, the sector has been actively involved in assisting individuals and businesses regarding account blockages imposed by the Directorate of Collection of Unpaid Tax Liabilities. This assistance has been provided through all forms of communication, ensuring that citizens and businesses have the necessary support for resolving their tax-related challenges.